How can EcomTax help me?
EcomTax has eliminated the hassles of sales tax lookup by individual state and jurisdiction. Our comprehensive return ready and download ready reports give you the precise data that you need for each of your marketplace platforms to file your tax returns efficiently and with efficacy, saving you the time and effort to do what matters most.
What seller platforms can I connect to EcomTax?
You can synchronize your accounts from Amazon, EBay, and Walmart to EcomTax.
What's the best way to contact EcomTax?
You can reach our support team by email at support@EcomTax.net.
Can EcomTax collect sales tax for me?
In short, no, not at this time; however, we have many tools like our Sales Tax Calculator that can help you determine the correct amount of taxes that you should be collecting by state and jurisdiction.
Can EcomTax remit my return?
Unfortunately we cannot remit your tax return at this moment, but we’re currently working on it!
How many marketplace accounts can I have?
You can have up to three accounts in our Basic package, but you can have unlimited accounts in our Professional, Premium, and Premium Plus packages. You can find details on our Pricing page.
What is Nexus?
You can find nexus definitions for every state, but nexus is defined as a significant physical presence of an out-of-state business who’s selling their products in a state where they are obligated to collect sales or use tax in that individual state. Examples of the most common triggers for nexus inventory, offices, warehouses as well as employees, independent service providers or agents, 3rd party vendors, or an affiliate, such as a partner website that directs traffic to your business' page in exchange for a share of profits. You will also always have nexus in the state where you live.
Where do I have nexus?
There’s really no need to register to collect sales tax from your customers in every individual state – you should only register in those states where you currently have nexus. What is Nexus? Nexus is defined as a significant physical presence of an out-of-state business who’s selling their products in a state where they are obligated to collect sales or use tax in that individual state. It’s complicated, we know, but we’ve simplified things a bit with plenty of resources. Check out our Sales Tax Map and Sales Tax Calculator for more answers about where you may have nexus.
What is a transaction?
Once you sync your marketplace platform with EcomTax, each individual sale, return and or refund is considered a transaction and is reported line by line.
Can EcomTax help me find out my sales tax rate?
We have a bunch or resources for you! Take a look at our Sales Tax Calculator and Sales Tax Map. If you haven’t already, sign up for your 30-day free trial and see for yourself why EcomTax has helped so many sellers just like you.
Where should I collect taxes?
You should collect taxes in any state where you have nexus. You will have to register in states where you have inventory, offices, warehouses as well as employees, independent service providers or agents, 3 rd party vendors, or an affiliate, such as a partner website that directs traffic to your business' page in exchange for a share of profits. You will also have nexus in the state where you live.
What are gross sales and taxable sales?
Gross sales are simply the total amount of sales made during a period and transactions that are subject to state sales tax are referred to as taxable sales. Each state determines its own sales tax regulations, so a sale that is taxable in one state may not be taxable in another.
What's the difference between sales and use tax?
Sales Tax is placed on retail items and collected by you the seller who will then remit those collections to the state where you have nexus. Use Tax however is different than sales tax. Use tax applies to purchases from out-of-state vendors that are not required to collect tax on their sales. If a seller fails to collect tax from the purchaser of the product, and that product is taxable, than the purchaser of that product is solely responsible for remitting use tax to that state.
Is shipping taxable?
Well, it’s complicated; individual states have their own rules and regulations on whether shipping is taxable. Each state can decide if shipping is taxable and it doesn’t make a difference if the charge for shipping is included in the price of the product or if the shipping fee is added separately. A shipping fee has to be included in the sales tax that is collected. However, when a state says shipping is not taxable, in most cases it is because shipping charges are spate form the price that product and no tax should be collected. Stay with me. In the same state however, if the seller includes shipping with the price the product and do not have it listed as a separate line item, then the shipping tax has to be included while collecting the sales tax. Like we said, it’s complicated. Here are the states where shipping is taxable followed by states where shipping is not taxable. You can also check out our Sales Tax Map and State Sales Tax Quick Guides for more information.
States Where Shipping is Taxable:
• Washington D.C.
• New Jersey
• New Mexico
• New York
• North Carolina
• North Dakota
• South Carolina
• South Dakota
• West Virginia
States Where Shipping is Not Taxable if Separately Stated:
• Rhode Island
States Where Shipping is Not Taxable if Separately Stated:
Separately Stated means if shipping is listed as a separate item on your bill, then it cannot be taxed.
• Rhode Island
How do I register for a sales tax license?
Individual states have their own process to registering for their sales tax license. Here’s a list for quick reference.
How do I add my shopping cart?
You are able to manage your accounts in your Tax Return Dashboard, click on Account, and then access Linked Accounts. From here, you can connect to your Amazon, Walmart, or eBay account. If you’re using another platform, simply import your account using the ‘Manage CSV File’ function. You can also access your accounts from the User Dashboard under Linked Accounts, and then click on Manage Linked Accounts.
How do I change my user settings?
You can login to your Tax Return Dashboard, click on Account, and then access State Settings. From here, you can manage each state’s individual settings by clicking ‘Edit’ next to each state under Action.
How do I manage my Profile?
You can edit your business profile by accessing your Tax Return Dashboard, click on Account, then access Business Profile.
Can I add more accounts?
Sure, you are able to manage your accounts in your Tax Return Dashboard, click on Account, and then access Linked Accounts. From here, you can connect to your Amazon, Walmart, or eBay account. If you’re using another platform, simply import your account using the ‘Manage CSV File’ function. You can also access your accounts from the User Dashboard under Linked Accounts, and then click on Manage Linked Accounts.
How do I change my password?
You can change your password by logging in to your Tax Return Password, click on Account, then ‘Password’. If you do not remember your old password, you can click on “Forgot Your Password” on the Login screen.
Can I search transactions by date?
Yes, you can search your transaction history by accessing the Transactions tab after logging in to your account. You can search by date at the top of the screen.
Where can I find my year to date gross sales and taxes collected?
You can find your gross sales, exemptions, and taxes in your “Year-to-Date” or YTD summary in your Tax Return Dashboard.